Retail or hospitality facility

Utilising expertise garnered from a variety of sectors, our retail and hospitality environments become coveted destinations. We deliver high-quality places which personify the brands that operate within them – no matter the size, scale or purpose.

With the sector in a state of flux, brands must be agile and flexible enough to withstand global pressures, and think beyond their usual offering if they are to attract customers – both old and new.

Clients recognise our value. With 85% of them perpetually returning to us, we’re unrivalled in bringing global retail and hospitality destinations to life.

Lasting relationships, exciting new destinations

A trusted, responsive partner is essential in the fast-moving world of retail and hospitality. Our people are collaborative, knowledgeable and committed to building long-term relationships with world-renowned brands, developers and operators. With our dedicated, specialist teams, we cater for a diverse range of client need – from fast, agile refurbishments and large-scale construction projects, to preserving historic listed spaces and remodelling complex urban buildings.

We loved reimagining a Grade I listed building into a hotel as spectacular as the Bath surroundings for boutique hotelier, St James’s Hotels Group, introducing the IHG brand, Hotel Indigo. The team worked tirelessly to preserve the building’s definitive charm, while developing unique twists in its design features – in keeping with Hotel Indigo’s passion for infusing local culture into its spaces. Read Carmel’s story below. 

Care is king

It’s not just hotel guests who should sleep well at night. In an industry where customer care reigns supreme, we measure ourselves by the same yardstick, supporting our clients before, during and after project delivery. We work with the world’s most recognisable brands, so their reputation becomes ours.

At the 5-star Le Méridien Kuala Lumpur hotel in Malaysia, we carried out refurbishments over 26 floors with just 50 days assigned to each one, transforming 419 guestrooms as well as bathrooms and corridors along the way. Like many of our projects, the refurbishment took place in a live environment, which was only achieved by working closely with the hotel to create a schedule of works so as not to disturb those using the space.

Our  ‘The power of place’ research highlighted just how important high quality comforts, such as fresh air and natural light, are to people who use these types of spaces, and the project team at Le Méridien placed emphasis on opening up rooms with improved lighting, while ensuring unrivalled connectivity.

Building on this research, ISG also brought together a panel of experts with a shared passion and commitment to the high street to discuss how insights from employees, employers and asset owners reflect their own critical understanding and strategies for a shared portfolio of over 10,000 retail outlets across the UK. 

Putting a stamp on retail landmarks 

Carving a home for themselves in Whitstable, the ISG joinery ‘family’ craft bespoke pieces for some of the planet’s most well-loved brands, in stores, workplaces and beyond.

Joining the team in April 2023, joinery director Andy Whitehead sits at the head of a long table of highly skilled talent. From bench hands, technical managers, designers to commercial leads, the team is expertly blending traditional craftmanship with digital expertise to deliver high-end joinery.

Whether it’s the sleek display featured in a high-end car dealership or the commissioned centre piece in an upmarket home, Andy’s joinery team are putting their stamp on some of the UK’s biggest and best retail and leisure landmarks.